we reserve the right to decline any commissions.

visible credit to lunarserum studio and relevant 3rd parties as the creators of the project is required!

commissions may not be repurposed or used outside your declared intention without prior discussion and written consent; including but not limited to commercial use, merchandising, non-fungible tokens (NFTs), cryptocurrency, and generating derivative works using AI software and generators.

we reserve the right to display the project in our portfolios; if project confidentiality is required, please include this information in the request.

each service offered has its own number of available revisions; please refer to the service descriptions.

there are no revisions after the final approval has been sent; additional changes will count as a new request.

prices are subject to change; accurate pricing will be communicated to you before starting the commission.

work will only begin once full payment has been processed.

payment is due within 5 business days after the request has been accepted. If this deadline is missed, the request will be put back into the waiting queue.

you may cancel the commission with written notice at any time; upon this situation, the compensation agreement is as follows: prior to sketch-phase - full refund; OR partial completion - partial refund depending on the level of completion; OR full completion - no refund.

we reserve the right to terminate any project; if we cancel the project due to no fault of yours, a full 100% refund will be offered!

if you fail to respond to communication for 12 calendar days, the project will be canceled with no refunds.

typically, commissions are worked on in the order they were accepted;

rush orders are available, ranging from 50%-200% of commission fees (we will give you a quote depending on how much sooner you need the delivery!)

you will receive an estimated delivery date once your request has been accepted.

lunarserum reserves all creator rights of the deliverables, regardless of license type.

final deliverables may not be resold or redistributed and usage rights are non-transferable.

all lunarserum projects, by default, are intended for personal/private use; you must let us know if you require additional licensing:

for creators who indirectly generate monetary gain through streams/videos/social media promotion of services or products.

usage: promotional use on social media and streaming platforms.

for those who wish to produce and sell merchandise featuring the commissioned art for profit.

usage: production of digital and physical merchandise; pricing varies depending on the scope of production.